aes365 Frequently Asked Questions

aes365 requires a valid government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. Clear photographs or scans of both the front and back of your ID are sufficient. Most accounts are verified within 24 hours of submission.

aes365 offers a self-service password reset via the Login page. Click "Forgot Password", enter the email address linked to your account, and you will receive a reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account after following the reset steps, contact the support team at [email protected] with your registered mobile number and we will assist you manually.

No — aes365 strictly allows one account per person. Duplicate accounts are detected automatically and may result in all associated accounts being suspended and any winnings forfeited. If you accidentally created two accounts, contact [email protected] immediately so the team can merge or close the duplicate before any action is taken. Operating multiple accounts to claim duplicate bonuses is a violation of the Terms & Conditions.

To permanently close your aes365 account, send a written request to [email protected] from the email address registered to your account. State your full name, username, and confirm that you wish to close the account. Any remaining wallet balance will be returned to your registered payment method (bKash, Nagad, or Rocket) before closure is finalised. The process typically takes one to two business days. If you are considering closure due to gambling concerns, please review the self-exclusion options on the Responsible Gaming page first.

bKash deposits on aes365 are credited to your wallet almost instantly — typically within one to three minutes of the transaction being confirmed by bKash. If your deposit has not appeared after ten minutes, check the transaction status in your bKash app first. If the payment shows as successful in bKash but your aes365 balance has not updated, contact support with the bKash transaction ID and the deposit amount in BDT so the team can investigate promptly.

The minimum deposit on aes365 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit cap for standard transactions, though very large deposits may trigger additional verification checks in line with our security procedures. All deposits are processed in Bangladeshi Taka (৳) with no currency conversion fees applied by aes365.

The minimum withdrawal amount on aes365 is ৳1,000. Withdrawals below this threshold will not be processed. To make a withdrawal, your account must be fully KYC-verified and the payment method you withdraw to must match the one used for your most recent deposit. This rule exists to prevent fraud and money laundering, and is standard practice across regulated online gaming platforms.

Withdrawals to Nagad and Rocket are typically processed within one to four hours during normal business hours (9:00 AM – 12:00 AM BST). Requests submitted outside these hours are queued and processed at the start of the next available shift. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or other Bangladeshi banks may take one to two business days depending on the receiving bank's processing schedule. aes365 does not charge withdrawal fees, though your bank or mobile wallet operator may apply their own charges.

aes365 itself does not charge any fees on standard deposits or withdrawals. However, third-party payment providers — such as bKash, Nagad, Rocket, or your bank — may apply their own transaction fees as per their standard rates. aes365 has no control over these third-party charges. We recommend checking your bKash or Nagad app for any applicable service fees before initiating a transaction so you are not caught off guard by deductions on your end.

aes365 covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, method of dismissal, player run milestones, and in-play live betting. Tournaments covered include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Champions Trophy, and bilateral Test and ODI series featuring the Bangladesh Tigers. Live in-play markets are updated ball-by-ball during active matches, giving you the most current odds at any point in the game.

Yes — all casino games on aes365 use certified Random Number Generator (RNG) technology, meaning every spin, card deal, and dice roll is statistically independent and cannot be manipulated. Games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe are tested by independent auditing laboratories for fairness before being made available on the platform. The theoretical Return to Player (RTP) percentage for each game is disclosed in the game's information panel.

aes365 is fully optimised for mobile play without requiring a separate app download. The platform runs smoothly in any modern mobile browser on Android or iOS devices — simply visit aes365.app in Chrome, Safari, or Firefox on your phone and the interface adjusts automatically to your screen size. This includes the full casino lobby, live dealer tables, sports betting markets, and slots. For the best experience, use a stable Wi-Fi or 4G connection, particularly for live dealer games that stream video in real time.

Minimum bet sizes on aes365 vary by game and provider. Most online slots allow bets starting from as low as ৳10 per spin, making them accessible for casual players. Live dealer tables — such as Live Baccarat, Live Roulette, and Andar Bahar — typically have minimum bets starting from ৳50 to ৳100 per round. Sports betting markets on cricket and other events generally require a minimum stake of ৳100 per selection. Check the individual game or market page for exact bet limits before you start.

Yes — the aes365 live casino section streams real-time games hosted by professional dealers from dedicated studio environments. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, Andar Bahar, and game-show style titles from Evolution Gaming and Ezugi. Games run 24 hours a day, seven days a week. HD video streaming ensures a clear, immersive experience. Live dealer games cannot be played in demo mode — a funded account is required.

aes365 offers a welcome bonus for new players who make their first qualifying deposit. The exact bonus percentage and maximum amount are displayed on the promotions page at the time of registration — these figures are updated periodically to reflect seasonal campaigns such as BPL season, Eid, or IPL. To claim the welcome bonus, opt in during the deposit process and ensure your first deposit meets the minimum qualifying amount stated in the offer terms.

Wagering requirements specify how many times you must bet your bonus amount before the bonus funds convert to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before withdrawing. Each bonus offer on aes365 states its wagering requirement clearly in the terms. Bets on certain game types — such as low-edge table games — may contribute a lower percentage toward wagering. Always read the specific bonus terms before claiming.

Yes — aes365 runs regular free spins promotions tied to specific slot titles from providers such as Pragmatic Play and NetEnt. Free spins are awarded as part of welcome packages, reload bonuses, and seasonal campaigns. Winnings from free spins are typically credited as bonus funds subject to a stated wagering requirement before they can be withdrawn. The eligible slot game and the number of free spins are specified in each individual promotion — check the current offers on the aes365 promotions page for active free spin deals.

aes365 rewards loyal players through a tiered loyalty programme. As you accumulate bets across sports, casino, and live dealer games, you earn loyalty points that contribute to your tier level. Higher tiers unlock benefits such as enhanced reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive event promotions during major cricket tournaments like BPL and IPL. Full details of the current tier structure and point-earning rates are available inside your aes365 account under the "Rewards" or "VIP" section.

No — bonus funds on aes365 cannot be withdrawn immediately. They must first satisfy the wagering requirement attached to that specific bonus before they become withdrawable. Your real-money balance and bonus balance are tracked separately in your account wallet, giving you full visibility of how much remains in each pot. You can, however, withdraw your real-money balance at any time regardless of whether bonus funds are still active, as long as the withdrawal meets the minimum threshold of ৳1,000.

aes365 is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts and are not used for operational purposes. The platform employs two-factor authentication (2FA) options for account login, and all payment processing is handled through verified local partners including bKash, Nagad, and Rocket. We do not store complete card numbers or mobile wallet PINs on our servers at any point.

aes365 operates as an online gaming platform serving adult players in Bangladesh who choose to access the site. The platform does not fabricate or claim specific licensing from Bangladeshi government bodies, and players are encouraged to understand the applicable laws in their own jurisdiction before participating. aes365 maintains fair play standards, transparent bonus terms, and responsible gaming tools to ensure a trustworthy experience for all users. Players must be 18 years or older to create an account.

Deposit limits on aes365 can be set directly from your account settings under the Responsible Gaming section. Choose a daily, weekly, or monthly limit in BDT and confirm the amount — the limit is applied to your account immediately. If you want to decrease your limit, the change takes effect at once. Increasing a limit requires a 24-hour cooling-off period before the new, higher limit becomes active. This delay is intentional and designed to prevent impulsive decisions during an active gambling session.

Self-exclusion on aes365 is available for periods of 6 months, 1 year, up to 5 years, or permanently. To initiate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your chosen exclusion period. Your account will be suspended within one business day, all promotional emails will be stopped, and your remaining wallet balance will be returned to your payment method. Self-exclusion cannot be reversed before the agreed end date — this is a firm boundary by design.

If you suspect unauthorised access to your aes365 account, change your password immediately using the "Forgot Password" option on the Login page, then contact [email protected] with your account details and a description of the suspicious activity. The security team can temporarily freeze your account to prevent further access while an investigation is carried out. aes365 will never ask for your password or full payment PIN via email or chat — any message requesting these details should be treated as a phishing attempt.