aes365 Privacy Policy

1 Who We Are

aes365 is an online casino and sports betting platform accessible at aes365.app, operated for the benefit of players based in Bangladesh. For the purposes of this Privacy Policy, aes365 is the data controller responsible for the personal data of its registered Players and website visitors.

All data-related inquiries, access requests, correction requests, and deletion requests should be directed to the aes365 support team. Our primary contact for privacy matters is: [email protected] — please include the subject line "Privacy Request" so that your message is routed to the appropriate team member promptly.

2 Data We Collect

aes365 collects personal data in two broad categories: data you provide directly, and data collected automatically through your use of the Platform.

Data you provide directly:

Data collected automatically:

• Technical data: IP address, browser type and version, operating system, device type and identifiers, screen resolution.
• Session data: Login timestamps, session duration, pages visited, features accessed, bet placement activity.
• Cookie and tracking data: Cookie identifiers, session tokens, preference settings. See Section 7 for full details on cookies.
• Geolocation data: Approximate geographic location derived from your IP address, used to support responsible gaming controls and access restrictions.

3 How We Collect Your Data

aes365 collects personal data through the following channels:

• Account registration form: When you create an aes365 account, you provide identity and contact information directly through the registration interface.
• KYC verification process: When you submit verification documents to complete your account verification, those documents and the data contained within them are collected and processed.
• Deposit and withdrawal transactions: Financial data is collected when you initiate transactions via supported Payment Methods including bKash, Nagad, Rocket, and Upay.
• Automated platform technologies: Cookies, session tokens, server logs, and analytics tools collect technical and usage data automatically as you browse and interact with the aes365 Platform.
• Support communications: When you contact the aes365 support team via email at [email protected], the content of your communications is retained as part of your account record.
• Third-party verification providers: Identity and age verification data may be cross-referenced with third-party KYC service providers to confirm the accuracy of information submitted during registration.

4 How We Use Your Data

aes365 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity and age (18+ requirement), and maintain your account in good standing on the Platform.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via your chosen Payment Method, and to maintain an accurate transaction history for your account.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct as defined in the aes365 Terms & Conditions.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour, apply deposit limits or self-exclusion restrictions where appropriate, and fulfil our commitments under the aes365 Responsible Gaming policy.
• Customer support: To respond to your support inquiries, resolve disputes, and communicate with you regarding your account.
• Platform improvement: To analyse usage patterns, improve platform performance, identify technical issues, and enhance the overall user experience on aes365.
• Legal and compliance obligations: To comply with applicable legal requirements, respond to regulatory inquiries, and cooperate with law enforcement where required by law.
• Promotional communications: Where you have consented to receiving marketing communications, to send you information about aes365 promotions, bonuses, and offers. You may withdraw this consent at any time by contacting [email protected].

5 Legal Basis for Processing

aes365 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to fulfil the contract between you and aes365 — specifically, operating your account, processing transactions, and providing access to games and betting markets.
• Legal obligation: Processing required to comply with applicable laws, including identity verification obligations, anti-money laundering requirements, and cooperation with law enforcement.
• Legitimate interests: Processing carried out in pursuit of aes365's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your rights.
• Consent: Where aes365 relies on your consent — for example, for the sending of promotional email communications — you have the right to withdraw that consent at any time by contacting [email protected].

6 Data Sharing and Disclosure

aes365 does not sell, rent, or trade your personal data to any third party for marketing purposes. Data is shared only in the following limited and controlled circumstances:

• Payment processors: Your financial data is shared with the Payment Method providers you select (bKash, Nagad, Rocket, Upay) to the extent necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• KYC and identity verification partners: Identity documents and personal details may be shared with third-party KYC verification services to confirm your identity and age as part of the account verification process.
• Game and technology providers: Technical session data and account identifiers may be shared with game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) to deliver game content and resolve game-related disputes.
• Legal and regulatory authorities: aes365 will disclose personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by a valid legal process, court order, or applicable law.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of the aes365 business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party partners with whom aes365 shares personal data are required, through contractual agreements, to handle that data securely and to use it only for the specific purpose for which it was shared.

7 Cookies and Tracking Technologies

aes365 uses cookies and similar tracking technologies on the Platform to provide core functionality, improve user experience, and support security. The following types of cookies are used:

You can control and manage cookies through your browser settings. Please be aware that disabling essential cookies may prevent certain features of the aes365 Platform from functioning correctly, including login session maintenance and responsible gaming controls.

8 Data Retention

aes365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Personal data associated with an active aes365 account is retained for the duration of your account's existence and for a period of no less than five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following the completion of the verification process or the closure of the associated account, whichever is later.
• Support communications: Email and support ticket records are retained for a minimum of three (3) years from the date of the communication.
• Cookie and session data: Retained for the durations specified in the cookie table in Section 7.

When personal data is no longer required for any legitimate business or legal purpose, aes365 will delete or anonymise it in a secure and irreversible manner.

9 Data Security

aes365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the aes365 Platform.
• Password hashing using industry-standard cryptographic algorithms. aes365 does not store plaintext passwords at any point.
• Access controls: Access to personal data within the aes365 organisation is restricted on a need-to-know basis and subject to role-based access management.
• Infrastructure security: Platform servers are maintained with up-to-date security patches, firewalls, and intrusion detection systems.
• Incident response: aes365 maintains procedures for detecting, reporting, and responding to personal data security incidents. In the event of a breach that may affect your data rights, affected Players will be notified without undue delay.

10 Your Data Rights

As a Player registered on the aes365 Platform, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data that aes365 holds about you. Requests will be responded to within a reasonable timeframe.
• Right to rectification: You may request that inaccurate or incomplete personal data held by aes365 be corrected or updated. Minor corrections (such as email address changes) can be made directly within your Account settings.
• Right to erasure: You may request the deletion of your personal data, subject to legal retention obligations. Where aes365 is required by law to retain certain data for a defined period, deletion requests will be fulfilled only after that retention period has expired.
• Right to restriction of processing: You may request that aes365 limit the processing of your personal data in certain circumstances, for example while a correction request is being resolved.
• Right to object: You may object to processing based on legitimate interests, including the use of your data for direct marketing communications. Marketing opt-outs will be actioned promptly upon request.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service, where technically feasible.

To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Rights Request". aes365 will acknowledge receipt within five (5) business days and aim to fulfil all valid requests within thirty (30) days.

11 Children's Privacy

The aes365 Platform is strictly intended for adults aged 18 years and above. aes365 does not knowingly collect personal data from individuals under the age of 18. If aes365 discovers or is notified that personal data has been submitted by a person under 18, the associated account will be closed immediately, any funds returned where possible, and all data associated with that account deleted promptly.

Parents and guardians who believe that a minor may have registered an account on the aes365 Platform are encouraged to contact the team at [email protected] immediately so that the matter can be investigated and resolved without delay.

12 Third-Party Links

The aes365 Platform may display references to third-party game providers and payment services. Where third-party services are accessed through the Platform — for example, when using a bKash or Nagad wallet to process a transaction — those services operate under their own privacy policies and data practices, for which aes365 accepts no responsibility.

aes365 does not include external links to third-party websites within its Platform pages. Players should be cautious of any third-party site purporting to represent aes365 and should access the Platform exclusively through aes365.app.

13 Changes to This Privacy Policy

aes365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform operations, legal requirements, or data processing practices. When material changes are made, aes365 will notify registered Players via the email address associated with their account or via a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the aes365 Platform after a revised Privacy Policy becomes effective constitutes your acceptance of the updated terms. If you do not agree to a revised policy, you may request account closure as described in the aes365 Terms & Conditions.

14 Contact Us

For all privacy-related queries, data access requests, correction requests, and data deletion requests, please contact the aes365 team using the information below. All privacy communications must be submitted in writing via email.

• Privacy & Data Requests: [email protected] — subject line: "Privacy Request"
• Data Rights Requests: [email protected] — subject line: "Data Rights Request"
• General Support: [email protected]
• Support Hours: 9:00 AM – 12:00 AM Bangladesh Standard Time (BST, UTC+6), every day

All email addresses on this page are displayed as plain text only and are not clickable links. Please copy the address manually into your email client to send a message.