Player Wellbeing

Responsible Gaming at aes365

At aes365, we believe gambling should be an enjoyable form of entertainment — nothing more. This page outlines the tools, resources, and commitments we have in place to help every player in Bangladesh stay in control of their gaming activity.

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Responsible Gaming Tools

aes365 provides a range of practical tools that give you direct control over your gambling activity. All tools are available free of charge to every registered player.

Deposit Limits

Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Once a limit is in place, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the change becomes active — decreasing it is instant.

Session Time Limits

Choose a maximum session duration — from 30 minutes to several hours. When your session time limit is reached, aes365 will automatically log you out of your account. A reminder notification is shown 10 minutes before your session ends to help you stay aware of your playing time.

Take a Break

If you feel you need a short pause from gambling, you can activate a temporary cooling-off period of 24 hours, 7 days, or 30 days directly from your account settings. During a break, your account is suspended and you will not be able to place bets, play casino games, or make deposits.

Self-Exclusion

For players who feel they need a longer break from gambling, aes365 offers self-exclusion periods ranging from 6 months to 5 years, or a permanent self-exclusion option. Self-exclusion requests cannot be reversed before the agreed end date. Contact our team at [email protected] to initiate the process.

Loss Limits

Set a cap on the total amount you are willing to lose over a defined period. Once your loss limit is reached, betting and casino play will be paused until the limit period resets. Like deposit limits, reductions take immediate effect while increases require a 24-hour review period.

Reality Checks

Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during the current session. Reality checks appear at intervals you choose — every 30, 60, or 90 minutes — helping you maintain perspective while enjoying games on aes365.

How to Access Your Tools

All responsible gaming tools on aes365 are built directly into your account settings — there is no need to contact support to set a deposit limit or activate a session timer. Here is how to find them:

After logging in, navigate to your Account Settings panel. You will find a dedicated Responsible Gaming section where each tool is listed with a simple toggle or input field. Changes are applied in real time, and you will receive a confirmation notification for every adjustment you make.

If you are unable to locate a particular tool, or if you would like assistance setting up a self-exclusion that requires staff action, contact the aes365 support team directly at [email protected]. Our team is available every day from 9:00 AM to 12:00 AM Bangladesh Standard Time (BST, UTC+6) and will action your request promptly.

Remember: responsible gaming tools are most effective when put in place before a problem develops, not after. We encourage all players to explore these settings as part of their regular account setup.

Step-by-Step: Setting a Deposit Limit

1

Log in to Your aes365 Account

Access your account via the aes365 Login page. Make sure you are using the official platform at aes365.app to ensure your settings are applied to the correct account.

2

Open Account Settings

Click on your account icon or username in the top navigation area to open your account menu, then select "Settings" or "Account Settings" from the dropdown panel.

3

Navigate to Responsible Gaming

In the settings menu, locate the "Responsible Gaming" tab. All available tools — deposit limits, session timers, loss limits, reality checks, and self-exclusion — are listed here in one place.

4

Set Your Limit in BDT

Enter your preferred daily, weekly, or monthly deposit limit in Bangladeshi Taka (৳). Confirm the amount and the limit is applied to your account instantly. You will receive a confirmation on screen and via email.

5

Review Your Settings Regularly

aes365 recommends revisiting your responsible gaming settings at least once a month. As your circumstances change, your limits can be adjusted — subject to the 24-hour cooling period for any increases.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The warning signs below are widely used by gambling welfare professionals to help individuals assess their relationship with gambling.

Chasing Losses

Placing larger bets or playing for longer periods in an attempt to recover money lost in previous sessions is one of the earliest and most common signs of problem gambling.

Losing Track of Time

Spending significantly more time gambling than originally intended, or regularly losing track of how long a session has lasted, indicates that gambling may be taking on a disproportionate role in your daily routine.

Withdrawal from Others

Neglecting family responsibilities, social relationships, or work commitments in favour of gambling time is a serious signal that the activity has moved beyond entertainment into harmful territory.

Emotional Dependency

Using gambling as a primary way to cope with stress, anxiety, boredom, or emotional difficulty — or feeling irritable and restless when unable to gamble — suggests a psychological dependency that requires attention.

Quick Self-Assessment Checklist

Read through the statements below honestly. If you find yourself agreeing with three or more, we strongly encourage you to contact the aes365 support team or use the self-exclusion tool.

I have gambled with money I could not afford to lose, such as rent, bills, or food money.

I have tried to cut down on gambling but found it difficult to stop once I had started.

I have hidden my gambling activity from family members or close friends.

I have borrowed money or sold possessions to fund gambling sessions.

Gambling has caused arguments or tension in my personal or professional relationships.

I feel anxious, restless, or irritable when I am not able to gamble.

I have spent more time or money gambling than I originally planned on multiple occasions.

Healthy Gambling Habits

Players who gamble responsibly on aes365 typically share these habits. Use them as a personal benchmark for your own activity.

They set a fixed entertainment budget in BDT before every session and stop when that budget is spent — win or lose.

They treat gambling as one form of leisure among many, not as a primary source of income or a financial strategy.

They take regular breaks, use session timers, and are comfortable walking away from a session at any point.

They are open about their gambling with people close to them and do not feel the need to conceal it.

They understand that casino games and sports betting carry a house edge, and they never gamble with the expectation of guaranteed profit.

Protecting Minors

The aes365 platform is strictly for adults aged 18 years and above. We have a zero-tolerance policy for underage gambling and take active steps to prevent minors from accessing the platform. All new accounts are subject to age verification as part of the KYC process before deposits or gameplay are permitted.

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the aes365 platform:

  • Always log out of your aes365 account fully when you have finished a session, and do not allow your browser to save your login credentials.
  • Use a personal device PIN or screen lock to prevent younger users from accessing your device without permission.
  • Consider activating parental control software on shared devices or home networks. Several reputable parental control solutions are available that can restrict access to gambling websites entirely.
  • Talk openly with children and teenagers in your household about online gambling — explain that it is a form of adult entertainment and is not appropriate for people under 18.

If you suspect that a minor has accessed an aes365 account or has been using the platform in any capacity, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Age Restriction: aes365 is strictly an 18+ platform. Players must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting market. Any account found to be operated by a person under the age of 18 will be closed immediately and any associated funds will be handled in accordance with our Terms & Conditions.

KYC Age Verification: Every aes365 account undergoes identity and age verification before full account features are unlocked. Players are required to submit a valid government-issued ID — such as a Bangladesh National ID card or passport — confirming that they are aged 18 or above. Until verification is complete, deposit and withdrawal functions remain restricted.

Our Commitment: aes365 is committed to maintaining a safe and legally compliant gaming environment. We continually review our age verification procedures and invest in technology solutions that detect and prevent underage access attempts across all device types and access points.

Self-Exclusion: A Closer Look

Self-exclusion is the most comprehensive responsible gaming tool available on aes365. It is designed for players who recognise that they need a significant break from gambling and want a firm, enforced boundary in place.

6-Month Exclusion

A six-month self-exclusion period is the minimum available. During this time, your account is fully suspended and cannot be reactivated under any circumstances until the period ends.

1-Year Exclusion

A twelve-month exclusion is recommended for players who have experienced a significant episode of problem gambling or who have previously found it difficult to maintain healthy limits.

Up to 5-Year Exclusion

Multi-year exclusion options up to five years provide a longer-term enforced break for players who feel they need an extended period away from all forms of online gambling.

Permanent Exclusion

Players who wish to permanently close their account and exclude themselves from the aes365 platform indefinitely may request a permanent self-exclusion. This action is irreversible.

Important: During any self-exclusion period, aes365 will suspend all promotional communications to the excluded account. Any funds held in your account wallet at the time of exclusion will be returned to your registered Payment Method (bKash, Nagad, Rocket, or Upay) in accordance with our standard withdrawal procedures. To initiate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and your chosen exclusion period. Our team will action the request within one business day.

Need Help? Talk to the aes365 Team

If you are concerned about your gambling habits, or if you would like help activating any of the responsible gaming tools described on this page, the aes365 support team is here to assist. All conversations about responsible gaming are handled with complete confidentiality and without judgement.

Our support team is available every day from 9:00 AM to 12:00 AM Bangladesh Standard Time (BST, UTC+6). Reach out via email at any time — messages received outside support hours will be answered at the start of the next available shift.

[email protected] 9:00 AM – 12:00 AM BST

Email addresses above are displayed as plain text only and are not clickable links. Please copy the address manually into your email client.

Subject Line Tip: When emailing about a responsible gaming matter, use the subject line "Responsible Gaming — [Your Request]" (e.g., "Responsible Gaming — Self-Exclusion Request" or "Responsible Gaming — Deposit Limit Help"). This ensures your message is prioritised by the compliance team.

Confidential & Secure: All responsible gaming communications are treated as strictly confidential. Your request will not affect your account standing with aes365, and your privacy is fully protected in accordance with the aes365 Privacy Policy.

Play Responsibly — Enjoy aes365

You now have everything you need to gamble responsibly on aes365. Set your limits, use the tools available, and enjoy cricket betting, casino games, and slots as a safe form of entertainment.

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18+ only. Gambling involves financial risk. Please gamble responsibly and only bet what you can afford to lose. All transactions in Bangladeshi Taka (৳).